Contact support
Operator: Beyond Imagine
Email hanmadi@mzss.app
Support hours: Monday–Friday, 09:00–17:00 Korea time (KST)
Estimated response time: within two days
Before contacting us
- My Pass benefits are not available
- Open the app on a device using the same App Store or Google Play account as when you purchased. The app checks the store’s purchase information to restore the purchase. If the purchase is not linked to a Hanmadi account, you can restore it through the same store without signing in to a registered account. Once linked, you must sign in to that Hanmadi account, even after restoring the purchase.
- I want to cancel or change my subscription
- Open “Manage Pass” in Settings to access subscription management in the store where you subscribed. Cancel by the deadline set by the store to avoid the next charge. Uninstalling the app or deleting your Hanmadi account alone does not cancel the subscription. You can also find instructions in Apple’s guide or Google Play’s guide.
- I cannot record
- Check microphone permission in your device settings. Recordings are not sent off your device and are deleted when the lesson ends.
- I cannot play audio
- Check your device’s volume, silent mode, and available storage, then restart the app. Learning audio is provided according to your current free learning scope or verified Pass. Offline learning requires a valid Pass and lessons prepared in advance.
- I want to view or delete my data
- You can delete your account using “Delete account” in Settings. If you use the app without signing in, request deletion using “Contact us” in Settings. Contact us for access, correction, and other inquiries about your data. If you cannot access the app, use the deletion request contact below.
Request account deletion
You can delete your account in the app’s Settings. If you use the app without signing in, request deletion using “Contact us” in Settings. If you cannot use the app, contact hanmadi@mzss.app with the subject “Hanmadi account deletion”. After confirming your identity, we will guide you through deletion.
Deletion covers account information such as your profile, learning progress, and saved expressions. Records we must keep by law are kept separately from your identity for the periods set by Korea’s Act on the Consumer Protection in Electronic Commerce: 5 years for contract, order withdrawal, payment, and supply records, and 3 years for records of complaints and dispute handling. Deleting your account alone does not cancel an auto-renewing store subscription. To stop your subscription, also cancel it in the store where you subscribed.
Information to include when contacting us
Tell us your app version, operating system, the screen where the issue occurred, the message displayed, and when it happened. Do not send passwords, sign-in tokens, purchase receipts, purchase tokens, recordings, or identity documents.